Kenya is rapidly emerging as a premier destination for Business Process Outsourcing in Africa. With a young, educated, English-speaking workforce and improving infrastructure, the opportunity is significant — but setting up a BPO operation requires careful planning.
TaJa Connect provides end-to-end consulting support for organisations looking to establish or scale BPO operations in Kenya.
Our BPO Setup Services:
- Feasibility Assessment: analysing your readiness, cost-benefit analysis, and market positioning
- Site Selection & Setup: advising on location, facility requirements, and technology infrastructure
- Workforce Planning: defining roles, salary benchmarking, and recruitment strategy
- Process Design: documenting workflows, escalation procedures, and SLAs
- Training Program Design: building the induction and ongoing training curriculum for agents
- Quality Framework: setting up quality monitoring, reporting, and continuous improvement systems
- Launch Support: on-site support during pilot and full go-live phases
We bring deep expertise in people, processes, and performance — the three pillars of a successful BPO operation. We have supported multiple organisations in their BPO journey across Kenya.
